Terms of sale

Subject of the contract

The “on-line” contract, accepted on the website www.olioranieri.com, is understood to be stipulated between Oleificio Ranieri Srl Unipersonale, with registered office in via Vittorini, 7 Cerbara 06012 Città di Castello (PG) VAT n. .02479620540, and a consumer, through a telematic sales system called e-commerce. By consumer, in relation to contracts for the sale of goods or the provision of services, we mean the natural person who acts for purposes unrelated to any entrepreneurial or professional activity carried out. With the term e-commerce we refer to all those activities and exchanges of information that revolve around economic transactions between individuals and organizations, including public administrations. This contract must therefore be concluded exclusively via the telematic channel called “Internet”, at the address www.olioranieri.com. Below are the conditions of sale established by the supplier, which will remain effective until they are modified by the same.

How to purchase

The Customer can purchase the products present in the electronic catalog of Oleificio Ranieri Srl Unipersonale at the time of placing the order and which can be viewed online at the address (URL) www.olioranieri.com, as described in the relative information sheets . It is understood that the image accompanying the description of a product may not be perfectly representative of its characteristics but may differ in color and size.

The correct receipt of the order is confirmed by Oleificio Ranieri Srl Unipersonale by means of a response via e-mail, sent to the e-mail address communicated by the Customer. This confirmation message will contain the Date and Time of execution of the order and a ‘Customer Order Number’, to be used in any further communication with Oleificio Ranieri Srl Unipersonale. The message re-proposes all the data entered by the Customer who undertakes to verify its correctness and to promptly communicate any corrections, according to the methods described in this document. In case of non-acceptance of the order, Oleificio Ranieri Srl Unipersonale guarantees timely communication to the Customer.

Methods of payment

• PayPal
• Credit cards (Visa; Mastercard; American Express; Discover)
• Google Pay
• Apple Pay
• Bank Transfer

PayPal: PayPal allows any company or consumer who has an e-mail address to send and receive payments in a secure, convenient and economical way. PayPal leverages the existing financial infrastructure of bank accounts and credit cards to create a global, real-time payment system. All connections are made through secure encrypted servers of the PayPal network. The www.olioranieri.com portal uses the PayPal transaction systems. Payment must be made at the time of the order.

Credit cards: The types of credit and debit cards accepted are: Visa, Mastercard, American Express and Discover. In the event that Olio Ranieri S.r.l. Unipersonale does not receive the authorization, Olio Ranieri S.r.l. Unipersonale reserves the right to cancel the order placed by the user. The value of the purchase(s) will be charged to the respective card once Olio Ranieri S.r.l. Unipersonale will have sent the Shipment Confirmation Email to the user.

Bank transfer in advance: Payment by “bank transfer” must be received within 3 days of placing the order with value date on the same day on which the transfer is made.
After this date the order will be considered void. The reason to be reported on the bank transfer must indicate: Order number – Surname/Name of the sender
After having made the payment, it will be necessary to send us the bank accountant via e-mail confirming the payment. After 24 hours of checking, we will proceed immediately with the shipment.

Delivery methods and costs

For every order placed on www.olioranieri.com, Oleificio Ranieri Srl Unipersonale issues DDT of the material shipped.
Oleificio Ranieri Srl Unipersonale issues an invoice based on the information provided by the Customer when placing the order. No change in the invoice will be possible after its issuance.

No responsibility can be attributed to Oleificio Ranieri Srl Unipersonale in the event of a few days delay in the fulfillment of the order or in the delivery of what was ordered. Unless explicitly indicated by the Company’s Customer Service, delivery is understood to be at street level. Upon delivery of the goods by the courier, the Customer is required to check: that the packaging is intact, not damaged, wet or otherwise altered, even in the sealing materials (adhesive tape or metal strapping). Any damage must be reported immediately to the courier making the delivery. Once the courier’s document has been signed, the Customer will not be able to make any objection regarding the external characteristics of what has been delivered. Any problems concerning the physical integrity, correspondence or completeness of the products received must be reported within 7 days of delivery, according to the procedures set out in this document. In the event of non-collection within 3 working days of the material in storage at the courier’s warehouses due to repeated inability to deliver to the address indicated by the Customer when placing the order, the order will be automatically cancelled, with the Customer being charged the return costs.

Passing the risk Article 63 of the Consumer Code 1. In contracts which impose on the professional the obligation to arrange for the shipment of the goods, the risk of loss or damage to the goods, for cause not attributable to the seller, is transferred to the consumer only when the latter, or a third party designated by him and other than the carrier, physically takes possession of the goods. 2. However, the risk is transferred to the consumer as soon as the goods are delivered to the carrier if the latter has been chosen by the consumer and this choice has not been proposed by the professional, without prejudice to the rights of the consumer against the carrier.< /p>

Right of withdrawal

Pursuant to Legislative Decree lgs 206/2005 (Consumer Code) the customer can exercise the right of withdrawal.

If the customer is a consumer (i.e. a natural person who purchases the goods for purposes not related to his professional activity, or does not make the purchase by indicating a VAT number in the order form), he has the right to withdraw from the purchase contract, except as indicated:

The customer has the right to withdraw from the contract, without giving reasons, within 14 days. The withdrawal period expires after 14 days from the day on which the customer acquires physical possession of the goods or acquires physical possession of the last good in the case of separate shipment of the goods purchased with a single order. To exercise the right of withdrawal, the customer is required to inform Oleificio Ranieri Srl Unipersonale of his decision to withdraw from this contract by means of an explicit declaration (for example a letter sent by post, fax or e-mail).

Effects of withdrawal

If the customer withdraws from the contract, he will be refunded all payments for the products he has made to the Company, excluding delivery costs, without undue delay and in any case no later than 14 days from the day on which informs the Company of its decision to withdraw from the  contract.

These refunds will be made using the same means of payment used for the initial transaction, unless the customer has expressly agreed otherwise; in any event, he will not incur any costs as a result of such reimbursement. The refund may be suspended until receipt of the goods or until the consumer demonstrates that he has sent the goods back, whichever comes first.

In the event of withdrawal, the customer is obliged to return the goods of Oleificio Ranieri Srl Unipersonale, with registered office in via Cerbara, 7 Cerbara, 06012c – Città di Castello (PG), at his own expense, without undue delay and in in any case within 14 days from the day on which you communicated your withdrawal from the contract. The deadline is respected if he sends back the goods before the expiry of the 14-day period, The direct cost of returning the goods will be borne exclusively by the customer. </ P>

Exceptions to the right of withdrawal (art. 59) (1) 1. The right of withdrawal referred to in articles 52 to 58 for distance contracts and contracts negotiated away from business premises is excluded in relation to: a) service contracts after the complete provision of the service if the execution has begun with the express agreement of the consumer and with the acceptance of the loss of the right of withdrawal following the full execution of the contract by the professional; b) the supply of goods or services whose price is linked to fluctuations in the financial market that the professional is unable to control and which may occur during the withdrawal period; c) the supply of made-to-measure or clearly personalized goods; d) the supply of goods liable to deteriorate or expire rapidly; e) the supply of sealed goods which do not lend themselves to being returned for hygienic or health protection reasons and which have been opened after delivery; f) the supply of goods which, after delivery, are, by their nature, inseparably mixed with other goods. (…)

(1) Article replaced by article 1, paragraph 1, of Legislative Decree February 21, 2014, n. 21, with the effect referred to in article 2, paragraph 1, of Legislative Decree 21/2014. Section III Other consumer rights (1)

Decrease in value

The customer is responsible for any decrease in the value of the goods resulting from handling the goods other than what is necessary to establish the nature and characteristics of the goods themselves.

Obligations of the purchaser Once the online purchase procedure has been completed, the Customer undertakes and undertakes to print and keep these general conditions, which, moreover, will have already viewed and accepted, as an obligatory step for the purchase, as well as the specifications of the product being purchased. The purchaser is strictly prohibited from entering false and/or invented and/or invented data in the registration procedure necessary to activate the procedure for the execution of the sales contract and the related further communications; the personal data and e-mail address must correspond to the personal data of the customer and not of third parties and/or fictional ones. Oleificio Ranieri Srl reserves the right to legally prosecute any violation and abuse.

Permissions

By filling in the appropriate space on the website, the Customer authorizes Oleificio Ranieri Srl Unipersonale to use their credit card, or other card issued to replace it, and to debit their current account in favor of Oleificio Ranieri Srl Unipersonale the total amount shown as the cost of the purchase made online. The procedure takes place via a protected connection directly connected to the Banking Institute, owner and manager of the online payment service, which Oleificio Ranieri Srl Unipersonale cannot access.

Applicable Law

The sales contract between the Customer and Oleificio Ranieri Srl Unipersonale is understood to be concluded in Italy and governed by Italian law. For the solution of civil and criminal disputes deriving from the conclusion of this distance selling contract, if the Customer is a consumer, the territorial jurisdiction is that of the reference court of his municipality of residence; in all other cases, the territorial jurisdiction is exclusively that of the Court of Perugia.